Industry Workshops and Courses
EI Centre conducts a variety of industry workshops. We can provide a number of experienced facilitators to meet the needs of your company. These include:
- Emotional Intelligence in the Workplace-Leaders and Managers
- Emotional Intelligent Culture-Teams
- Customer Service and EI skills
- Managing Change in the Workplace
Course A:
Emotional Intelligence in the Workplace For Leaders and Managers
Leading Self
What makes an Emotionally Intelligent Leader?
The features of Emotional Intelligence and how these factors can enhance leadership
The art of managing and leading Self
Leading Teams
Understanding and showing compassion for others.
Leading a team versus managing a team
Giving and receiving feedback
How to conduct that difficult meeting.
The importance of motivation and social aspects of leaders.
Leading Workplace Culture
How to set up an emotionally intelligent culture.
Emotional Intelligence in the Workplace For Leaders and Managers
Leading Self
What makes an Emotionally Intelligent Leader?
The features of Emotional Intelligence and how these factors can enhance leadership
The art of managing and leading Self
Leading Teams
Understanding and showing compassion for others.
Leading a team versus managing a team
Giving and receiving feedback
How to conduct that difficult meeting.
The importance of motivation and social aspects of leaders.
Leading Workplace Culture
How to set up an emotionally intelligent culture.
Course B:
Emotional Intelligent Culture Teams
The theory of emotional intelligence
The concepts and benefits of emotional intelligence in the work sector.
Learning about self and others in the workplace
Analysis of your workplace
Generational and cultural gaps
Receiving feedback from senior staff
Linking personal staff values to your industry visions.
EI skills and positive and successful business outcomes
Emotional Intelligent Culture Teams
The theory of emotional intelligence
The concepts and benefits of emotional intelligence in the work sector.
Learning about self and others in the workplace
Analysis of your workplace
Generational and cultural gaps
Receiving feedback from senior staff
Linking personal staff values to your industry visions.
EI skills and positive and successful business outcomes
Course C:
EI and Improved Customer Service
Linking emotional intelligence to excellence in customer service
How EI can enhance client and customer relationships?
Understanding diversity, culture and value systems and its importance for customers
Managing difficult customers using EI techniques
The different generations and how they link to customer service.
How EI can add value to grow business and your future customer base.
EI and Improved Customer Service
Linking emotional intelligence to excellence in customer service
How EI can enhance client and customer relationships?
Understanding diversity, culture and value systems and its importance for customers
Managing difficult customers using EI techniques
The different generations and how they link to customer service.
How EI can add value to grow business and your future customer base.
Course D:
Managing Change in the Workplace
Managing Change in the Workplace
- EI concepts and their connection to managing change
- Different mindsets and reactions to change in the workplace
- Strategies to manage change
- The shift in staff perspectives around change
- Continued change and effective leadership to change
EI Centre can also tailor a course to meet the needs of your company. We can create specific content related to any field of business. Please feel free to contact us for a free quote.
Building up your success relates to your positive mindset and the patterns of thinking instilled in your staff. Employees are one of the most valuable assets of any company and can be trained to re-design their work purpose and to find ways to focus on how to contribute in a positive environment.
Building up your success relates to your positive mindset and the patterns of thinking instilled in your staff. Employees are one of the most valuable assets of any company and can be trained to re-design their work purpose and to find ways to focus on how to contribute in a positive environment.